The Difference between Marketing and Sales on the Web

There’s a great post today from Seth Godin which concisely summarises the difference between marketing and sales. In summary:

Marketing tells a story that spreads.
Sales overcomes the natural resistance to say yes.

Seth then posed the interesting question – how do you overcome that resistance where you don’t have a salesforce?

For companies that use their website to generate [...]

Inbound or Outbound Marketing?

The following YouTube video was brought to my attention by a colleague.

It was created by a US marketing company, extolling the benefits of Inbound marketing over Outbound in a humorous and musical [...]

Why Bother with Web Statistics?

With the shift of marketing budgets towards online activities, more and more companies are adding collecting visitor data, using technologies such as Google Analytics.

However a recent survey in eMarketer reports that while 79% of companies are capturing data, only 30% are then using that data to improve the perfromance of their internet marketing and website!

This is [...]

Managing Negative Reviews

One of the ‘joys’ of social networking, Web 2.0 and the internet today is that people are sharing their opinions about products and services all the time.

When researching a purchase, most people will look for reviews and testimonials to add some ‘colour’ to the supplier’s own information. A good supplier understands this and will encourage clients to [...]